Support

BESS users are supported via our: 

• Helpdesk (via the Contact Form) - use the contact form to ask any questions about using the tool. 
• User Guide - general information about how to use BESS
• Tool Notes - information on categories and credits within BESS. There is a version of the Tool Notes for each BESS Engine.
• BESS Training - online courses to learn how to use BESS

Council staff can assist BESS users with respect to individual BESS assessments and reports. 

Sustainable design fact sheets

The Sustainable design fact sheets are designed to support any project looking to embed sustainable design, including those undertaking a BESS assessment. They provide more detailed information about how to design well across each of the sustainable design categories.