Current

Update to BESS helpdesk
All
1 month ago

We are migrating to a new helpdesk tool called freshdesk. We expect this will be seamless - please continue to use the form on the Contact page or email us at support@bess.net.au for any enquiries. 

Emails to support@bess.zendesk.com will no longer be monitored. 

Closed

BESS Scheduled Maintenance - Sunday 4th September
All
3 weeks, 1 day ago

BESS is undergoing scheduled maintenance Sunday 4th September, 5pm-6pm and will be unavailable for use for some or all of this period.

Fresh new look for BESS Training coming soon
All
2 months, 3 weeks ago

We're excited to annouce a fresh look for BESS Online Training. It's expanded and improved, with 3 new and refreshed packages available.

For the first time, BESS Fundamentals, as a free module is coming next week. Other packages to follow soon.

More details are on the BESS Training page.

BESS Scheduled Maintenance - Sunday 10th April
All
5 months, 2 weeks ago

BESS is undergoing scheduled maintenance Sunday 10th April, 12pm-3pm and will be unavailable for use for some or all of this period.

BESS Scheduled Maintenance - Sunday 10th April
All
5 months, 2 weeks ago

BESS is undergoing scheduled maintenance Sunday 10th April, 8am-12pm and will be unavailable for use for some or all of this period.

Tool note and credit wording updates
BESS6
7 months ago

A recent update to BESS on the 7th of February resulted in a regression of some content on the website. New IEQ credits in Tool Notes were missing and the wording of some credits had regressed. This content has since been restored.

BESS helpdesk closure - Dec 23 - Jan 4 inclusive
All
9 months, 2 weeks ago

BESS support will be temporarily unavailable during the end of year holiday period. We'll be closed from 23 December 2020 and back for any queries on 4 January 2021.

BESS support will at reduced capacity from 4 January 2021 to 17 January. Thank you in advance for your patience and understanding.

The BESS website will still be available for Planning permit assessments, to create or view projects with Tool notes and FAQ pages to assist you. However the contact form will be closed from 24 December to 4 January.

BESS Report Update
All
10 months, 3 weeks ago

The BESS Report format has had minor fixes applied to sort an issue where the Non-Potable Water connections for Residential dwellings was not being displayed in the final report.

A minor rendering issue that occured in some reports was also fixed.

New search fields
All
1 year ago

Did you know? You can now search projects by Site Type, Council and BESS Engine 

2021 BESS User Survey
All
1 year, 2 months ago

We'd love your feedback. Our 2021 BESS user survey is open now until the end of July. Take the survey.