Updates
Current
We are migrating to a new helpdesk tool called freshdesk. We expect this will be seamless - please continue to use the form on the Contact page or email us at support@bess.net.au for any enquiries.
Emails to support@bess.zendesk.com will no longer be monitored.
Closed
BESS is undergoing scheduled maintenance Sunday 4th September, 5pm-6pm and will be unavailable for use for some or all of this period.
We're excited to annouce a fresh look for BESS Online Training. It's expanded and improved, with 3 new and refreshed packages available.
For the first time, BESS Fundamentals, as a free module is coming next week. Other packages to follow soon.
More details are on the BESS Training page.
BESS is undergoing scheduled maintenance Sunday 10th April, 12pm-3pm and will be unavailable for use for some or all of this period.
BESS is undergoing scheduled maintenance Sunday 10th April, 8am-12pm and will be unavailable for use for some or all of this period.
A recent update to BESS on the 7th of February resulted in a regression of some content on the website. New IEQ credits in Tool Notes were missing and the wording of some credits had regressed. This content has since been restored.
BESS support will be temporarily unavailable during the end of year holiday period. We'll be closed from 23 December 2020 and back for any queries on 4 January 2021.
BESS support will at reduced capacity from 4 January 2021 to 17 January. Thank you in advance for your patience and understanding.
The BESS website will still be available for Planning permit assessments, to create or view projects with Tool notes and FAQ pages to assist you. However the contact form will be closed from 24 December to 4 January.
The BESS Report format has had minor fixes applied to sort an issue where the Non-Potable Water connections for Residential dwellings was not being displayed in the final report.
A minor rendering issue that occured in some reports was also fixed.
Did you know? You can now search projects by Site Type, Council and BESS Engine
We'd love your feedback. Our 2021 BESS user survey is open now until the end of July. Take the survey.